Effective Date: 22 July 2026

Introduction

    Welcome to Saigon Summer Privacy Policy. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Food Delivery platform, including the Customer App, Store App, and Driver App.

    By using our applications, you agree to the collection and use of information in accordance with this Privacy Policy.

    Information We Collect

    Depending on the application you use, we may collect:

    Personal Information
    Full Name
    Email Address
    Mobile Number
    Profile Picture
    Delivery Address
    Date of Birth (if applicable)
    Location Information

    We collect location information to:

    Show nearby restaurants/stores
    Calculate delivery charges
    Navigate drivers to pickup and delivery locations
    Track live deliveries
    Improve delivery accuracy

    For Driver App, background location may be collected while a delivery is active.

    Payment Information

    We do not store your complete debit or credit card details.

    Payments are securely processed by third-party payment providers.

    Device Information

    We may collect:

    Device Model
    Operating System
    IP Address
    Device Identifier
    App Version
    Crash Logs
    Diagnostic Information
    Camera

    Camera access may be used for:

    Uploading profile images
    Store logo/images
    Product photos
    Delivery proof
    Support documentation
    Storage / Photos

    Used only for selecting or uploading images and documents.

    Notifications

    Used to send:

    Order updates
    Delivery status
    Promotional offers (if enabled)
    Account notifications

    How We Use Information

    Your information is used to:

    Create and manage accounts
    Process orders
    Assign deliveries
    Process payments
    Improve application performance
    Customer support
    Fraud prevention
    Legal compliance
    Analytics and reporting

    Sharing of Information

    We may share information with:

    Restaurants/Stores
    Delivery Partners
    Payment Gateways
    Cloud Hosting Providers
    Analytics Providers
    Government Authorities (when legally required)

    We never sell your personal information.

    Data Security

    We implement industry-standard security measures including:

    SSL Encryption
    Secure Authentication
    Encrypted Data Storage
    Access Controls
    Regular Security Monitoring

    Although we take reasonable precautions, no method of transmission over the Internet is 100% secure.

    Data Retention

    We retain your information only as long as necessary to:

    Provide our services
    Maintain transaction history
    Resolve disputes
    Comply with legal obligations
    Prevent fraud

    Inactive accounts may be deleted after applicable legal retention periods.

    Your Rights

    Depending on your location, you may have the right to:

    Access your data
    Correct inaccurate information
    Delete your account
    Withdraw consent
    Request a copy of your data
    Object to processing

    Requests can be made by contacting us.

    Third-Party Services

    Our applications may integrate with:

    Google Maps
    Firebase
    Google Analytics
    Payment Gateways
    SMS Providers
    Push Notification Services

    These providers have their own privacy policies.

    Children’s Privacy

    Our services are not intended for children under 13 years of age (or the applicable age in your country).

    We do not knowingly collect information from children.

    Changes To This Policy

    We may update this Privacy Policy periodically.

    The updated version will always be available within the application and on our website.

    Contact Us

    Company Name: Saigon Summer Pty Ltd

    Email: privacy@saigonsummer.com.au

    Website: https://saigonsummer.com